FAQ – Gowidetravels
Welcome to gowidetravels! We are here to make your travel planning seamless and enjoyable. Below are some frequently asked questions to help you understand our services better.
General Information
Q. What is gowidetravels?
A. Gowidetravels is a travel and tourism agency based in Kathmandu, Nepal. We offer a range of services including air ticket booking, hotel booking, car rental, and tour packages worldwide. We collaborate with multiple third-party service providers to give you the best travel experience.
Q. How can I contact Gowidetravels?
A. You can reach us through our website’s contact form, email us at support@gowidetravels.com. Our customer support team is available to assist you.
Air Ticket Booking
Q. How do I book an air ticket?
A. Visit our website and navigate to the “Air Tickets” section. Enter your travel details such as destination, dates, and passenger information. Select your preferred flight and proceed to payment to confirm your booking.
Q. Can I change or cancel my flight booking?
A. Yes, you can change or cancel your flight booking. However, changes and cancellations are subject to the airline’s policies and may incur additional fees. Contact our customer support for assistance.
Q. What if my flight is delayed or canceled?
A. In case of a flight delay or cancellation, the airline will notify you directly. You can also contact our support team for assistance in rebooking or refunds.
Hotel Booking
Q. How do I book a hotel through Gowidetravels?
A. Go to the “Hotels” section on our website, enter your destination, check-in and check-out dates, and the number of guests. Browse through the available options, select your preferred hotel, and complete the booking process.
Q. Can I modify my hotel reservation?
A. Yes, you can modify your hotel reservation based on the hotel’s policies. Please contact our customer support for help with changes to your booking.
Q. What is the cancellation policy for hotel bookings?
A. Cancellation policies vary by hotel. Please review the specific hotel’s cancellation policy during the booking process. If you need assistance, our support team is here to help.
Car Rental
Q. How do I rent a car through Gowidetravels?
A. Visit the “Car Rental” section on our website, enter your pick-up and drop-off locations, dates, and times. Choose from the available car options and complete the booking process.
Q. Are there any age restrictions for renting a car?
A. Yes, age restrictions vary by car rental provider. Typically, drivers must be at least 21 years old, and additional charges may apply for drivers under 25. Please check the specific provider’s policy.
Q. Can I extend my car rental period?
A. Yes, you can extend your car rental period subject to availability. Contact our customer support to make changes to your rental agreement.
Tour Packages
Q. What tour packages does Gowidetravels offer?
A. We offer a variety of tour packages including adventure tours, cultural tours, and leisure trips around the world. Visit the “Tour Packages” section on our website to explore our offerings.
Q. Can I customize a tour package?
A. Yes, we offer customizable tour packages to suit your preferences. Contact our travel experts to create a tailored itinerary.
Q. What is included in the tour packages?
A. Inclusions vary by package but typically cover accommodations, transportation, guided tours, and some meals. Detailed inclusions are listed in each package description.
Third Party Service Providers
Q. Do you provide third party services from your website?
A. Yes, we do. For some services you will be redirected to third party service providers website.
Q. Are you responsible for the third party service providers services?
A. Though most of the third party service providers connected to our website are authentic and reliable, we do not guarantee hundred percent as per your requirements. We highly recommend their terms and conditions.
Q. Why you have connect or redirect to third party service providers?
A. We believe some of the services are better deliverable from third party.
Payment and Security
Q. What payment methods do you accept?
A. We accept major credit/debit cards, bank transfers, and online payment gateways. Secure payment options are provided during the booking process.
Q. Is my payment information secure?
A. Yes, we use advanced encryption and security measures to protect your payment information. Your data is safe with us.
Q. Do you offer refunds?
A. Refund policies vary by service type and provider. Please review the specific terms during the booking process. Contact our support team for refund assistance.
Other Services
Q. Do you offer travel insurance?
A. Yes, we provide travel insurance options to cover various aspects of your trip. Contact us to learn more about the available insurance plans.
Q. Can you help with visa applications?
A. Yes, we offer visa assistance services. Our team can guide you through the application process and provide necessary documentation support.
Q. What should I do if I need emergency assistance while traveling?
A. In case of an emergency, contact our customer support for immediate assistance. It is also highly recommended to contact with nearest police station in case of emergency. We are here to help you resolve any travel-related issues.
For any additional questions or specific inquiries, feel free to contact us. Thank you for choosing Gowidetravels.